Question: Tell me about a time you used metrics to drive a decision?
Answer: I haven’t developed any formal metrics. The metrics are well defined in our product. I have been working on process improvements. I helped other teams and departments improve their process and showed them the metrics built into our product.
Q: What does the product do?
A: It is a Web-Tool which provides answers to the questions of our clients.
Q: Who are you, clients?
A: Banks, telecommunications, universities, hotels.
Q: So it is like an interactive Web FAQ?
Q: And it is text-based only. No speech at the moment?
Q: You mentioned you showed the other teams the metrics built into the system. Could you give examples of the metrics?
A: Number of incoming requests per date range, number of correct answers, insights: what are users asking for.
Q: Have you been involved in the definition and provisioning of these metrics?
A: No. I showed other teams how the product and their metrics work.
Q: Did you ever consult the clients on how to use the metrics?
A: No, I was working in the background, working on the product itself.
Competency asserted: Dive Deep
Job title: Language Engineer
Interviewer role: Software Development Manager
The candidate referred to the metrics which were provided by the product of the company. She did not define the need for change/automation in a data-driven manner. She does not show any enthusiasm for data metrics and data analytics.
She said she has no experience in getting and working on customer feedback.
Some companies, such as Amazon, are data-driven. They make decisions based on facts and data. Know the company you apply to. If you want to show that you will fit into the company’s culture, but you lack experience in a domain, create opportunities. Learn on the side, improve a process in your current company, etc.